Frequently Asked Questions

📦 When will my order arrive?

Orders are processed within 1–2 business days after payment confirmation. Deliveries within Poland typically arrive within 2–5 business days after dispatch.

🚚 Where do you deliver?

Currently, shblanga.com ships within Poland.

🔍 How can I track my shipment?

Once your order has been shipped, you will receive an email with a tracking number and link to monitor delivery progress.

💳 Which payment methods do you accept?

We accept secure payment methods including:

• BLIK
• Visa
• Mastercard

All payments are processed through secure encrypted systems.

⏳ What should I do if my delivery is delayed?

Occasionally delays can occur due to public holidays, weather conditions, or courier issues. If your order is delayed, please contact us with your order number.

Email: info@shblanga.com

🔁 Can I return my order?

Yes. You may request a return within 30 days, provided the necklace is unused and returned in its original packaging.

❗ What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include photos of the issue. We will arrange a replacement, refund, or store credit.

💎 Are your necklaces suitable for everyday wear?

Yes. Our necklaces are designed to combine durability, elegance, and comfort, making them suitable for both everyday wear and special occasions.

💬 Need more help?

Email: info@shblanga.com
Phone: +48 576 273 698
Business hours: Monday to Friday, 9:00 AM – 5:00 PM